Phone Numbers

ATM/Debit Lost/Stolen 1-800-383-8000
Credit Card Lost/Stolen 1-800-325-3678
Equifax (Credit Bureau) 1-800-525-6285
Experian (Credit Bureau) 1-888-397-3742
Trans Union (Credit Bureau) 1-800-680-7289
FTC’s Identity Theft Hotline 877-ID-THEFT (438-4338)

Credit Bureaus




Mastercard Identity Check

Keeping your account safe and secure is our highest priority.  We continue to partner with SHAZAM, our debit card processor, to implement additional authentication known as Mastercard Identity Check.
When both the ecommerce merchant and Petefish, Skiles & Co. Bank participate in Mastercard Identity Check, the transaction will go through a risk-based authentication.  As the cardholder, you'll be asked to identify yourself by receiving a one-time passcode (OTP) via text message.  Once received, you'll enter the code on a checkout screen with SHAZAM's logo.
If an invalid OTP is entered in the checkout screen, the transaction will not be authenticated.  If three (3) consecutive invalid OTPs are entered into the checkout screen, your card will be temporary blocked.  To unblock your card you will need to call us at 217-452-3041.